Command Centre Operations (CCO)

Description

Command Centre Operations APAC support and manage IT services within HClient Group on 24 x 7 x 365 basis. Supporting IT operations, release and recover IT systems and services in conjunction with technical support teams and in line with the bank's policy. To be the subject matter expert of technology and services in the area under control, perform scheduled tasks, investigate exceptions, and support the implementation of changes using the banks systems management and operational tools. Liaise and coordinate with support teams, external vendors, internal customers and line management to ensure continuous service delivery or appropriate escalation of issues.

Roles and Responsibilities

Monitor and operate computer systems on IBM z, IBM i and Utility for HClient Group including subsidiaries on 7x24 basis.

Provide first-line support on system/application level and prompt recovery of impacted service

One of the key parties to execute the Disaster Recovery (DR) plan and procedure during disaster situation.

Provide services to IT Technical team on performing operating system maintenance and change releases.

Implement security controls to maintain the Data Centre access during non-office hours

Contribute to service improvement initiatives

Maintain the IT operations process integrity and behavioral conduct as per IT/HClient policies.

Contribute to the incident triage, incident management life cycle and escalation.

Skills & Experience Required

• Experience of working as a computer operator on IBM z in a large global company is an advantage

• Graduate degree in a Business or IT discipline or a proven track record of 3 years or more in a Business or IT environment.

• Excellent English, Cantonese or Mandarin language speaking and written skills are essential.

• Proven judgmental skills to identify and resolve problems

• Drive and self-motivation

• Ability to be proactive and delivery focused to ensure individual tasks are completed on time and to the required levels of quality.

• Ability and drive to successfully deliver multiple, wide-ranging priorities, often under stringent time pressures in a dynamic environment

• Excellent planning, organization skills, including tracking and following up on actions

• Ability to make considered decisions that protect and enhance HClient values, reputation and business

• ITIL Service Management Foundation qualification is desirable

• Expertise in using systems management, diagnostic and operational tools

• Ability to work a 24 x 7 x 365 shift pattern

• Job type: Contract Experience level: 10 Years Division: eTeam Workforce Limited- HK Reference: 22-01503