Source description
About the role
Mandatory Skills
••Drives technology design, implementation, execution and/or optimization for customer projects/accounts.
•Works with customers to plan, design, configure and/or diagnose Cisco’s suite of products, services and solutions to accelerate customer outcomes
•Assists customers with integration and implementation of tools, systems and service assurance
•Supports presale activities and translate business requirements into solution design
•Builds customer simulations in test labs to resolve/validate complex problems and compatibility issues
•Creates and delivers customer collateral, portals, documentation and knowledge transfer
•Aligns technical deliverables to customer business outcomes
•Drives customer technology transitions, influencing solution architectures and services
•Complies with and supports company policies and processes and utilizes relevant tools to effectively execute the role and support Professional Services’ strategies and goals
Must to Have
· Experience with Cisco SD-Access / DNA Center / Identity Service Engine (Client) / Wireless; Experience with Cisco or 3rd party SD-WAN solutions; Cisco ACI and Cloud expertise is a plus; Cisco Firepower, ASA or 3rd party Firewall platforms as a plus; Cisco UCS servers practical experience; Scripting knowledge in Python / Understanding REST API
Desired Skills
Background in Mesh and outdoor a plus
Years of exp needed
8+ Years of relevant experience
Roles and Responsibilities post joining
· • Works with customers along with appropriate internal and external resources (e.g. Cisco account teams, partners) on the strategy/deployment/optimization of Cisco services and solutions
· • Takes responsibility of task/project implementation for assigned customer engagements
· • Captures and contributes to new implementation techniques and methodologies utilized in customer delivery and shares lessons learned with the broader team
· • Creates and reviews project deliverables e.g. Design recommendations, High Level Design, Low Level Design, Implementation/Change Management Plans
· • Builds and/or leverage test environments as required to resolve complex problems and compatibility issues
· • Leverages software skills and tools to configure, deploy and/or troubleshoot Cisco products and solutions. Contributes in the development of digital intellectual capital (e.g. scripts, digital signatures).
· • Acts as an initial focal point for problem resolution for assigned customer engagements. Assures proper and quick resolution of major customer problems across an appropriate range of technologies.
Details about the project they would be working on.
(if there is differentiator in terms of superior technology versions/exposure/other benefits please specify. It will help generate more interest and boost applications )
Same as above
Job type: Contract Division: Darwin Rhodes Reference: 22-01856
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