Data center: :L3: Hand & Feet

Job Description: The role will involve support of highly critical production environment and will be engaged in ensuring uninterrupted Data Center services.

· Enough expertise to identify and recommend changes/improvements to the process and infrastructure design.

· Candidate must have the ability to create business cases and present the architecture and design that they create

· Strong technical aptitude and ability to research and solve complex issues independently

· Ability to participate and contribute during crisis times, assist team members/leads/ customer/ Client Senior management, as needed

· Show adaptability and flexibility in work to suit business requirements

· Working with the Service Architect - identify, assess and plan the level and nature of expertise and resources required to deliver cost effective maintenance and support to infrastructure

· Providing emergency intervention in ITIL lifecycle processes Incident and Problem management to provide 2nd / 3rd level support in response to Major Incidents.

· Managing relationships with key and relevant external IS suppliers, so as to ensure aligned delivery and support activities, optimizing opportunities to derive added value and ensure that costs are appropriately managed.

· Motivating and encouraging external teams both onshore and offshore to ensure delivery of the required standards of excellence in service and performance and support the continuing personal and professional development of all team members.

· Resolve moderate to complex (P1, P2 and P3) incidents and problems effectively and in a timely manner

· Providing 24X7 production support and available for escalations

· Responsible for performing root cause analysis and long term fixes

· Responsible for implementation of medium to complex components of a project module, change request

· Responsible for providing trend analysis to management team to enable them to make informed decisions

· Work in a cross cultural team and communicate effectively

Main Responsibilities:

· Responsible for managing all aspects of Data Center facilities

· Provide 24x7x365 monitoring of Data Center facilities and enable access to authorized personnel into the Data Center

· Manage the utilization of Data Center facilities, including space, power and cooling infrastructure to ensure the Normal Operations of all Managed Compute Devices

· Ethernet/Fiber Cable Swapping or checking the Cable connectivity

· Unpack, unbox and inspect the equipment for physical damages before installation and make necessary arrangements for return for damage equipment.

· Manage all Data Center Cabling and perform all Cabling in accordance with industry standard best practices

· Manage the utilization of environmental equipment (including Data Center UPS, power systems and backup generators), perform all systems preventive maintenance

· Perform Data Center space, power and cooling Capacity planning and forecasting

· Responsible for the physical security of all Data Center facility and equipment

· Maintain contact details of all stakeholders of Data Center and establish a method of communication to maintain uninterrupted services.

· Checking power status at site / device

· Looking at the LEDs to identify any alarms

· Escorting vendor during site visit

· Hard reboot for the devices

· Shipping / receiving any part/hardware

· Racking / de-racking equipment or Decommissioning of any hardware

· Configuring Network Card, KVM or DRAC / RIB /ILO

· Hardware Trouble shooting, upgrades or replacements

· Insert Storage or backup media on Physical Server/Devices

· Monitor all the facilities (Building Management Systems, UPS, Generator, Batteries, Access control, Fire

· Protection Systems and Environmental\

· Provide smart hands support for other telecommunications infrastructure such as

o Coordinate with cabling contractor

o WiFi and BLE systems

o Microwave systems installation, maintenance, troubleshooting and repair.

o Radio systems (HF, VHF, UHF, 2-way, radar, ...) installation, maintenance, troubleshooting and repair.

o Cellular-based systems such as public and private 4G LTE, 5G, NB-IIoT, LTE-M

o lpWAN (low-power WAN) systems such as LoRaWAN

o Specialty Telecoms systems such as CCTV, PAGA, Intercom, Fire/Intruder Alarm, systems installation, maintenance, troubleshooting and repair.

·

Desired Skills and Experience :

· Core competencies, knowledge and experience:

· Experienced in maintaining large scale Enterprise Data Center environment.

· In-depth understanding of current technologies

· Experience of working within a Service environment and technical teams of IT experts

· Experience of working on ITIL ticketing systems (Service Now), understand ITIL framework

· Experience in representation in Change Advisory Board (CAB) meetings

· Experience of being able to highlight issues and solutions

· Strong verbal/written communication skills

· 8+ years of experience

· Ability to work in a highly dynamic and complex environments

· Exposure to disaster and recovery practices

· Technical / professional qualifications: Any Degree

Behavioral Skills:

· Strong interpersonal skills and ability to translate IT technical language into everyday terms which users can understand, specifically non-technical senior management

· Ability to interact with customers so as to ensure that the service is flexible, efficient and responsive

· To work through issues analytically to a successful conclusion

· Demonstrable results in a business customer facing role, with a track record of delivering services to defined service levels.

· Experience of working with multi-discipline teams in distributed locations.

· Experience of working in an Operational environment alongside other technical and operational teams, ensuring that all parties collaborate effectively to deliver services.

· Use of ITIL service management framework to deliver best practice

· Proven ability to deliver improvements that deliver greater value to the customer and business through more efficient delivery and/or lower costs.

· Self-motivated. Ability to learn new technologies on own.

· Strong technical aptitude and ability to research and solve complex issues independently

· Ability to work as part of a team.

· Ability to participate and contribute during crisis times, assist team members/leads, as needed

· Show adaptability and flexibility in work to suit business requirements. Be flexible with respect to work requirements and timings of shifts based on business requirements.

· Demonstrate ownership and responsibility in all assignments Build and nurture positive working relationship with customers with the intention to exceed their Expectations.

Job type: Contract Division: eTeam Workforce Limited Reference: 22-01161