Source description
About the role
Job Description
¿ Working toward creating a positive environment and improve user experience online.
¿ Managing and safeguarding content effectively on digital platforms.
¿ Respond to user inquiries with high quality, speed, empathy, and accuracy.
¿ Understand and remain up-to-date with client policies and guidelines
¿ Resolve inquires according to defined policies and procedures.
¿ Fulfill base productivity and quality requirements.
Job Responsibility
¿ Fresh Graduate to 6 months of experience in calls center are encouraged to apply.
¿ Ability to work on holidays and weekends, including rotational shifts as directed by their team.
¿ Able to speak and read Cantonese and English (native speakers are highly preferred).
¿ Passion for ensuring a world class user support experience.
¿ Quick learner and adaptable to learn new processes, concepts and skills.
Training
Individuals are provided paid training (typically 3-4 weeks or 4-6 weeks upon joining), depending on the
group supported. During the training and initial ramp-up period, individuals will work day hours as
determined by the team. Thereafter, you will transition to your respective schedule. Job type: Direct Placement Experience level: < 1 Year Division: eTeam Malaysia Reference: 19-00237
More at eTeam