Deployment Engineer

L2 RDS Engineer R&R:( Build & Deployments Engg)

· 5-10 Years Industry experience, thorough understanding of SCCM current Branch and Windows 10 image build activities. Can independently build windows 10 machines using SCCM, Good understanding of OEM hardware, Bios, Exchange, Skype, and all troubleshooting.

· Responsible for build part including the troubleshooting, also deployment role required in case of VIP/Critical/escalated issue.

· Oversee and update assigned support service requests.

· Handle daily technical support activities on desktop support, data network and server management.

· Install and test desktop software applications and internet browsers.

· Test computers to ensure proper functioning of computer systems.

· Train end users on usage of computer hardware and software.

· Develop and manage effective professional working relationships with contractor personnel, co-workers, and clients.

· Adhere to policies as per corporate manuals and directives.

· Extend computer support for systems’ software and hardware.

· Interact with staff and investigate the problem until resolution.

· Network and connect computers within organization to better communication.

· Maintain computer peripheral devices like printers and resolve associated problems.

· Manage Asset inventory and keep a track of report and share the status in regular frequency.

· Making entry in to centralized Database to have one database for all the information.

· Have excellent communication skills to interact with the client globally.

· Should have exposure in dealing with international clientele.

· To provide support for on call escalations and doing root cause analysis of given issue

· To independently resolve tickets within agreed SLA of ticket volume and time

· To adhere to quality standards, regulatory requirements, and company policies

· Work on value adding activities such Knowledge base update and management, Training freshers, coaching analysts.

· To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions or Reopen Cases

Job type: Contract Division: eTeam Workforce Limited Reference: 22-02995