Source description
About the role
Key Duties and Responsibilities
· Follows standard Service Desk procedures
· New computer procurement, deploying to new employee onboarding.
· Responsible in providing technical assistance and support related to computer systems, hardware, or software. Responds to queries, runs diagnostic programs, isolates problem, and determines and implements solution
· Respond in a timely manner to service issues and requests. Meet support KPI metrics.
· Respond to queries either in person or over the phone.
· Respond to email messages for customers seeking help.
· Install and repair computer hardware, software, Zebra printer, Office LaserJet printer, Mobile devices, projector and PABX/Deskphone system, Kronos time management system.
· First level support for CIM application such as “Sophia”, “New Workfriend”.
· First level support LAN, WIFI connection issue.
· Involve in Corporate IT projects as assigned.
· Computer inventory and asset management.
· Sustaining tasks - antivirus remediation, missing SCCM client, Bitlocker remediation, inactive object cleanup, Office upgrade, ForcePoint DLP remediation, Windows 10 version upgrade, Windows 11 upgrade.
Requirements
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· Diploma or Degree in Information Technology or related field.
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· Minimum 1-2 years working experience in computer hardware, printer, and software troubleshooting.
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· Hands on experience with diverse computer systems and networks.
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· Diagnostic and problem-solving skills to troubleshoot problems and find solution
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Job type: Contract Division: eTeam Workforce Limited Reference: 22-06430
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