Deskside Support

Position: Deskside Support

Location : Walldurn, Germany

Contract : 6 months contract

Skillset

• Minimum 5 yrs hands on experience as deskside/Onsite support/local IT engineer

• Basic understanding of Audio/Video equipment and conference room setup

• Experience in Providing Hands & feet Support for Network and Datacenter Equipment's/Devices

• Strong Microsoft Operating System installation(Win 7 & Win10) and troubleshooting skills

• Strong experience in troubleshooting MS office (Outlook, Word, Excel, PowerPoint etc.)

• Strong desktop support knowledge including hardware, software, and networking concepts

• Strong skills in Desktops, Workstations, Notebooks and Printers and Handhelds

• User account creation for Active Directory, Exchange Mailboxes, Distribution lists

• Remote desktop connectivity applications like SMS, Bomgar, WebEx, Live Meeting, and Windows Native tools tool. Escalations

• Troubleshoot and assist end users with mobile device setup, activations and performance issues.

• Strong Customer service skills

• Hand on Experience on ITSM tools like Service Now

Mandatory Certification

• A+ Certified or Equivalent Certified or Knowledge of Network Operations

Soft Skills

• Excellent communication and conversation skills (Verbal and Written) in German

• Good documentation skills

• Good working knowledge of MS OFFICE (Including MS Project and Visio)

• Should have a great customer handling skills

• Able to handle unforeseen situations

• High level of acceptance

Job type: Contract Experience level: 5 Years Division: eTeam Workforce Limited - Germany Reference: 19-03063