Desktop Engineer

Job Title: Desktop Engineer

Location: Seidlstraße 24-24a, 80335 München, Germany

Work from office (5days week)

Employment Type - TP

Languages to be known: German (C1) & English (B2 Level)

Job Responsibilities:

Work directly with customers in person, via phone, via ticketing system, and email

Image, deploy, and maintain all HW including desktops, laptops, monitors, docking stations and desktop printers

Installation, configuration and troubleshooting of:

Windows OS

Various applications

Basic network connections

Conference room video and audio support (Polycom, BlueJeans, Google Hangouts)

Support/set up of audio visual equipment

Support employee meeting setup

Support all models of cellular/tablet devices, including Android, IOS and mobile operating systems

Support remote users as needed

Maintain accurate asset inventory

Major Accountabilities:

Trouble shooting

Resolves 1st and 2nd level support issues concerning hardware, software, networking, active directory, applications, telecommunications and remote meeting coordination

Responds to all queries, triaging each in a prioritized and timely manner

Records issues in the ticketing system and escalates complex issues to appropriate 3rd level support

Owns request tickets, performs follow-up, and ensures proper closure is reached and communicated

Hardware

Provides hardware support for PCs, printers, network, VoIP phones, wireless and handheld devices

Coordinates with vendors and service providers for in-warranty hardware replacement and service

Follows standard guidelines to install and configure new equipment and peripherals, moving, and updating equipment for regular replacement and to accommodate staff moves and changes

Software

Provides support for software with emphasis on Microsoft® Windows® and Office ® products in-house applications

Responsible for updating and maintaining software products and applications as required

Other

Participates in the evaluation, piloting, testing and launch of new hardware, software and apps

Participates in various IT initiatives, helpdesk/desktop projects and research assigned annually

Proposes process improvements

Create Help Desk/desktop communications, announcements and presentations to the company and sub groups

Researches using web, manuals, publications, etc., including other IT staff and vendors to troubleshoot and answer customer questions

Manages, maintains, and improves technical documentation

Qualifications

• Two-year or Bachelor’s Degree (Preferred) in computer sciences or minimum 2 years previous working experience in a corporate IT environment

• PC and Windows hardware skills, network printers and computer networks

• Excellent oral and written communication skills

• Customer service oriented, team player, good listener

• Job type: Contract Division: eTeam Workforce Limited - Netherland Reference: 23-03398