Desktop Support Engineer

Location -Ahmedabad

Good Communication Skills

JD Details:

Looking for 2 to 3 years strong Desk side Support Engineer with excellent customer handling Skill .

• Provide Problem resolution and Document solution

• Excellent oral/written communication.

• Knowledge on windows 7/8 /10 OS related issues.

• Knowledge on in Windows administration @ L1/L2

• Knowledge on in LAN/WAN connectivity issues and trouble shooting

• Manage Desktop (software and connectivity) incidents through to resolution.

• Provide standard and approved software (operating systems and standard office applications) support and the remote management of Desktop Devices using appropriate tools).

• Support, Manage, Optimize and Maintain the configuration and installation of the Desktop, to include, but not limited to, patch updates.

• Experience in email support, MS office and desktop applications

• Troubleshooting experience for desktop L2 related issues

• Vendor coordination for warranty support.

• Assign tickets in Ticketing tool , update periodically and ensured SLA’s are Met .

• Ensure survey returns are always greater than 50%

• Ensure 100% CSAT.

Pay rate: 10000-30000 Indian Rupee per Hour Job type: Contract Experience level: 2 Years Division: eTeam India Domestic Reference: 22-12059