Desktop Support Engineer

Designation : Desktop Support Engineer

Location : Hong Kong

Position : Permanent

Budget : As per Market standard

Experience : 4+ Years

Candidates must be based out of Hong Kong to apply for this role. Location: Hong Kong Function: Digital Workplace / Field Services Reporting to: Regional Service Manager (APAC)

Role Purpose

Provide high-quality onsite IT support across corporate offices and retail stores with strong focus on VIP support, retail systems, and end-user experience.

Key Responsibilities

· Provide L1/L2 deskside support for devices, peripherals, and AV systems

· Deliver white-glove VIP/executive support

· Support retail systems including POS, payment devices, scanners

· Manage incidents and service requests via ITSM tools

· Execute IMAC (Install, Move, Add, Change) activities

· Support asset lifecycle and inventory compliance

· Collaborate with global teams and vendors

Technical Skills

· Windows 10/11, Microsoft 365 (Outlook, Teams, OneDrive)

· Active Directory / Azure AD

· Basic networking (LAN/Wi-Fi/VPN)

· Hardware troubleshooting (Dell, Client, Lenovo, Mac)

· AV/VC systems (Teams Rooms, Zoom, Cisco)

Experience

· 4–6+ years deskside/field support experience

· Experience in retail or luxury environments

· Proven VIP/executive support experience

· Exposure to ITIL processes and global enterprise environments

Soft Skills

· Strong communication (English mandatory, Cantonese preferred)

· Customer-focused and professional

· Ability to work under pressure

Job type: Full Time/Contract Division: eTeam Workforce Limited- HK Reference: 26-00905