Source description
About the role
Required Skills:
· Ability to configure and deploy desktop environments in accordance with the agreed standard configuration to authorized users.
· Experience in Apple products: Mac OS X.
· Experience in Microsoft Windows 7, Windows 10 and desktop related applications with basic understanding on Networking protocols and troubleshooting.
· Should have knowledge on basic Active Directory roles and functions.
· Ability to troubleshoot network printers
· Ability to Install or remove hardware and/or software using supplied installation instructions and tools.
· Capable of conducting tests of the hardware and/or software affected using supplier test procedures and diagnostic tools.
· Correct malfunctions. Document results in accordance with agreed procedures.
· Manage the repair of desktop equipment through the effective management of third party suppliers.
· Knowledge of working on an ITSM tool - Remedy/Service Now
· Windows 7/Windows 10 certification
· Dell certification (Desirable)
· Comptia A+ certification
· Aware of security best practices in workplace environment.
· Ability to diligently deal with high profile users with excellent verbal and written communication skills. Job type: Right to Hire Division: eTeam Workforce Limited Reference: 19-03092
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