Source description
About the role
Role: DSS
Location: Dublin, Ireland
Type of employment: TP- 6 months contract
DSS Role:
Responsibilities OF Desktop Support Specialist
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Complete detailed reports listing requests to technical assistance, steps taken to resolve them, and the specific dates/individuals involved
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Act as the initial point of contact for all computer related concerns from clients or other employees
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Assist management in creating training materials pertaining to computer troubleshooting and usage
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Organize and file documentation pertaining to warranties and instructional guides for computer hardware.
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Maintain a working log detailed all required system updates, as well as the date of completion
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Connect in-person/Face to Face with clients to analyze, troubleshoot and diagnose hardware problems
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Resolve technical issues related to Laptop/Desktop disruptions.
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Install and configure computer systems and applications within the company
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Technical Qualifications:
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Windows & Mac operating system knowledge
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Advantage if Linux is there. Not mandatory
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Good knowledge on rebuilding Mac and Windows
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Good knowledge about basic windows and Mac Troubleshooting
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Job type: Contract Division: eTeam Workforce Limited - Netherland Reference: 23-03454
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