Desktop Support Technician

Role: Desktop Support Technician

Location: Frankfurt, Germany

Type of employment: TP- 6 months contract

Language requirements: Fluent German speaker

Job Description:

This role will be to provide overall hardware/software support to employees and incoming new hires. The position will assist in providing weekly reports, inventory management, and other administrative tasks as needed.

The successful candidate must be capable of providing optimum customer service to a wide variety of users through professional commitment and dedication. This candidate must also be able to adapt to change and learn quickly in a highly dynamic environment.

Responsibilities

• Image and install software on Windows, and Apple laptops/desktops including IMAC (installations, moves, additions, and changes) and Remote support

• Troubleshoot post deployment issues on multiple computer platforms: Windows, Macintosh

• Shipping coordination, Asset management and stores duties, Able to lift up to 50 pounds

• Data Backup and Data Recovery coordination

• Warranty and Out-of-warranty repair and replacement, Spare parts management

• Good Knowledge / handon on supporting VDI 1 st level Trroubleshooting

• Executive (VIP) Support

• Inventory and Asset Management, Disposal, redeployment and Asset reclaim

• Coordinate with external vendors for dispatch support

• Identify and resolve hardware and software application conflicts

• Open/close service requests and incidents within SLA

• Collaborate with cross functional teams to properly onboard incoming new hires

• Ensure that hardware is properly assigned and updated into our management system

• Provide weekly reports on physical inventory counts as well as record weekly discrepancies

• Ensure that resolutions are consistent with company standards and policies

Requirements/Qualifications

• Prefer 2-3 years desktop support experience supporting a large corporate environment

• Knowledge of Windows and Macintosh OS platforms, (including portables)

• Experience with imaging windows 10 OS in a large corporate environment

• Familiar with basic network concepts (e.g., TCP IP, Windows Networking, Ethernet)

• Symantec antivirus and Bitlocker knowledge

• SCCM & Active Directory experience

• VDI creation and troubleshooting

• Networked printer experience (queue creation, server maintenance, etc.)

• Experience in using PC-based word processing, presentation, and e-mail software preferred

• Experience with using PC-based spreadsheet software sufficient to develop formulas,

• Ability and willingness to work extended hours or a modified schedule to support planned activities or emergency situations. Valid driving license Own car for transportation (mileage will be reimbursed by policy)

• Team player with outstanding customer service and interpersonal skills

• Excellent organizational skills and ability to prioritize tasks among many competing requests

• Experience working in or supporting a call center or help desk environment

• MCP and or A+ Certifications, Aptitude for learning

• Job type: Contract Division: eTeam Workforce Limited - Netherland Reference: 23-02367