Source description
About the role
Desktop Support Technician
Rates : Euros 250-290/day
No. of requirements : 1
Location : Kruiningen, Netherlands
Few things to consider :
Fully Onsite role
We need candidates who are immediate available and can start immediately.
Kindly share the strong CVs according to JD.
Position Overview
Provide technical support for IT operations in manufacturing and lift environments.
Focus on desktop imaging using SCCM and Intune.
Utilize ServiceNow for ticket management and ITSM processes.
Support network and server infrastructure.
Key Responsibilities
Desktop Imaging and Management
Use SCCM and Intune for desktop imaging, deployment, and management.
Ensure compliance with company standards and security protocols.
Maintain updated image libraries for manufacturing and lift operations staff.
Troubleshoot and resolve imaging and deployment issues promptly.
Technical Support
Provide deskside and remote support for hardware, software, and connectivity issues.
Manage ServiceNow tickets within SLA timelines.
Collaborate with IT teams to resolve complex issues.
Identify recurring issues and recommend long-term solutions.
IT Operations in Manufacturing and Lift Environments
Address unique IT needs in manufacturing and lift operations settings.
Support specialized hardware and software used in industrial environments.
Collaborate with operations teams to minimize downtime and enhance system performance.
Network and Server Support
Assist in managing LAN, wireless networks, and server infrastructure.
Troubleshoot network and server outages, escalating as needed.
Ensure proper setup and connectivity of devices.
Collaborate on cybersecurity measures, including updates and patches.
Documentation and Reporting
Maintain accurate asset records and service request documentation using ServiceNow.
Create user guides and FAQs for self-service solutions.
Generate reports on ticket resolutions, system performance, and project progress.
Key Qualifications
Technical Skills
Proficiency in SCCM and Intune for desktop imaging and deployment.
Experience with ServiceNow for ticketing and ITSM processes.
Understanding of network basics, including LAN/WAN troubleshooting.
Familiarity with IT systems in manufacturing environments.
Experience
3+ years in a similar role, preferably in manufacturing or industrial settings.
Experience supporting lift operations or industrial machinery is a plus.
Other Competencies
Strong analytical and problem-solving skills.
Excellent communication and interpersonal skills.
Ability to work in physically demanding environments.
Certifications such as CompTIA A+, Microsoft Modern Desktop Administrator, or ITIL are a plus.
Job type: Contract Division: eTeam Workforce Limited Reference: 25-05345
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