DevOps Engineers

Description/About the Role

We have recently implemented ServiceNow as our core ITSM tool. To take this tool to the next level we require an SME who has experience in Production Tooling, understands DevOps Metrics and can drive the development of the new ServiceNow modules and DevOps metrics across our department.

As part of this role, you'll have the opportunity lead this strategic pillar while driving the adoption of the new tooling across the department.

Responsibilities

• Lead a Global community of Tooling and Metrics Specialities across 5 locations globally

• Master the functionality of the components of ServiceNow that HClient has bought into (Incident, Problem, Change)

• Participate in UAT for future modules (Events, Mobile App, Service Req, API)

• Design department specific flavors of the ServiceNow modules drive its adoption

• Learn and drive HClients DevOps metrics as part of Velocity and Resilience while educating pools on adherence

• Contribute to HClients toolset that oversees adherence to controls.

Requirements

• Previous experience in ITSM tooling

• Previous experience working with programming languages

• Ability to demonstrate an analytical mindset with ability deep into the logic behind enterprise DevOps Metrics

• Exposure to tools such as Grafana, Prometheus, Quicksight or Qlik would be welcomed.

• Job type: Contract Experience level: 8 Years Division: eTeam Workforce Limited- HK Reference: 22-02250