Digital Marketing Support Transition Analyst

Role: Digital Marketing Support Transition Analyst

Work location: Bandar Sunway

Key Deliverables

• Support Contract Analysis & Rationalization.

• Fulfilling both IT and Marketing requirements in the implementation of the BAU Support model.

• Implementation of key IT Support processes across the various components in the Digital Ecosystem.

• Implementation of compliance measures and controls within the support processes to meet IT Governance Standards.

• Creation of transition documentation.

• Service Management Toolset Configuration (via Service Provider).

Skills required

• • Degree educated Marketing or IT professional with business-facing IT experience in a global environment, preferably with a degree in a Business- or IT-related discipline

• • Strong planning and prioritization skills, with a working knowledge of agile practices

• • Ability to analyze processes and data to draw insight, and identify opportunities

• • Proactivity and initiative, a 'can-do' attitude and the ability to work unsupported

• • Strong problem-solving skills

• • Ability to recognize the concepts of shared responsibility and effective collaboration

• • Ability to communicate in a precise, concise and effective manner

• Experience

• • A project resource with experience in Digital Marketing Solution Implementation in the FMCG industry

• • Experience of working in an industry where marketing is highly regulated

• • Experience in consultancy for Digital Support Model implementation

• • Experience of delivering face-to-face support process training

• • Experience in working with Cloud Based Infrastructure Job type: Contract Division: eTeam Malaysia Reference: 19-00956