Source description
About the role
Role Definition
Job Title: Deskside Services Engineer
Reporting to: Regional Manager
Minimum Experience – 1-2 Years of Deskside Services Technician
Background
As a member of the Onsite Support team, the candidate will provide high quality support with very
good customer service, technical expertise, and timeliness. This position has frequent contact with end
users, peers, managers & VIP’s. The candidate will operate in a team environment with a
collaborative approach to resolving customer problems and supporting other members of the Site.
Detailed Description
❖ Minimum Two or more years of experience in End User hardware and software
Configuration troubleshooting.
❖ Perform complex installations and Configurations of desktops, laptops, mobile devices, and
associated Peripherals and related Software.
❖ Experience in performing activities like changes, or Software installations, Break Fix activities, Desk Side Support, Data Migration, Refreshes).
❖ Experience Supporting Windows Operating Systems, MAC Operating Systems, MS Office, VPN,
❖ local and Network printing, G Suite, Notebooks (e.g., iPads, Surfaces), and mobile devices.
❖ Ability to install Software for and troubleshoot a wide range of Applications.
❖ Provide IT support for disaster recovery and emergency response activities in the event of
emergency situations at local sites.
❖ Excellent customer service orientation and verbal communication skills.
❖ Analytical thinking and problem-solving ability.
Job type: Contract Division: eTeam Workforce Limited Reference: 22-00889
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