DSE

Team Essential skills• Good Knowledge of L2 printer Troubleshooting ,Secure Print & Local, Good knowledge of windows 10 troubleshooting. including browsers, windows components, email, outlook configurations and components on windows and VDIs• Basic knowledge of application troubleshooting, installation/uninstallation, Registry mapping.• Software, Driver based troubleshooting knowledge • Understanding of Network drive mapping and troubleshooting.• Good knowledge of One Drive & SharePoint troubleshooting, on local machines & VDI's• Basic understanding of citrix, to troubleshoot the basic issues. • Good knowledge of Service now tool to be able to drive the day to day work.Desirable skills• Ability to multi-task and prioritize workload • Ability to communicate with internal contacts – excellent written and verbal skills are essential o Collaboratively and efficiently with team members in different locations and Time zones• Good grammar and written style. • Ability to work calmly and efficiently under pressure without compromising attention to detail• Working within timed deadlines with a really good eye for detail and accuracy (1.) To provide support for on call escalations and doing root cause analysis of given issue (2.) To independently resolve tickets within agreed SLA of ticket volume and time (3.) To adhere to quality standards, regulatory requirements and company policies (4.) Work on value adding activities such Knowledge base update and management, Training freshers, coaching analysts (5.) To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions or Reopen Cases Job type: Contract Division: eTeam Workforce Limited Reference: 22-02658