DSE

Responsibilities

• · Support all internal staff with their needs (i.e. accessing email, desktop support, and program/software support/access).

• · Respond to service tickets primarily through email with the occasional phone conversation as well.

• · Configuring and Trouble shooting of MS Office mainly MS OUTLOOK, Office 365.

• · To solve the technical problems remotely.

• · Troubleshoot, diagnose, document, and resolve all technical issues.

• · Help maintain documented processes to resolve common issues.

• · Provide 1st and 2nd Line IT desktop support to the Business.

• · To identify and resolve issues with applications, following agreed procedures and using application management software and tools to collect agreed performance statistics.

• · To carry out agreed applications maintenance tasks.

• · To provide technical expertise to enable the correct application of operational procedures.

• · To contribute to the planning and implementation of maintenance and installation work.

• · To identify operational problems and contribute to their resolution, providing appropriate information to specialists, users and managers.

• · To ensure that incidents and requests are handled according to agreed procedures, ensuring that documentation of the supported components is available and in an appropriate form for those providing support.

• · To create and maintain support documentation.

• · To carry out agreed operational procedures of a routine nature and contribute to problem resolution

• · Windows desktop / laptop reimage.

• · Expert knowledge of desktop software and hardwa

• Job type: Contract Division: eTeam Workforce Limited Reference: 21-05618