DSE

Detailed Description Minimum Two or more years of experience in End User hardware and softwareConfiguration troubleshooting. Perform complex installations and Configurations of desktops, laptops, mobile devices, and associated Peripherals and related Software. Experience in performing activities like changes, or Software installations, Break Fix activities, Desk Side Support, Data Migration, Refreshes). Experience Supporting Windows Operating Systems, MAC Operating Systems, MS Office, VPN, local and Network printing, G Suite, Notebooks (e.g., iPads, Surfaces), and mobile devices. Ability to install Software for and troubleshoot a wide range of Applications. Provide IT support for disaster recovery and emergency response activities in the event of emergency situations at local sites. Excellent customer service orientation and verbal communication skills. Analytical thinking and problem-solving ability. (1.) To provide support for on call escalations and doing root cause analysis of given issue (2.) To independently resolve tickets within agreed SLA of ticket volume and time (3.) To adhere to quality standards, regulatory requirements and company policies (4.) Work on value adding activities such Knowledge base update and management, Training freshers, coaching analysts (5.) To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions or Reopen Cases Job type: Contract Division: eTeam Workforce Limited Reference: 22-01107