DSS

Responsibilities for Desktop Support Specialist

• Complete detailed reports listing requests to technical assistance, steps taken to resolve them, and the specific dates/individuals involved

• Act as the initial point of contact for all computer and system related concerns from clients or other employees

• Assist management in creating training materials pertaining to computer troubleshooting and usage

• Organize and file documentation pertaining to warranties and instructional guides for computer hardware

• Maintain a working log detailed all required system updates, as well as the date of completion

• Attend in-person meetings with clients to analyze, troubleshoot and diagnose hardware problems

• Resolve technical issues related to network interruptions

• Install and configure computer systems and applications within the company

• Technical knowledge

• Windows & Mac operating system knowledge

• Advantage if Linux is there. Not mandatory

• Good knowledge on rebuilding Mac and Windows

• Good knowledge about basic windows and Mac Troubleshooting

• Able to troubleshoot audio video devices

• Should have knowledge in hosting virtual meetings

• Job type: Contract Division: eTeam Workforce Limited Reference: 21-06473