DSS

Responsibilities & Duties -

• · Provide client support, troubleshoot, and resolve IT Support issues (Desktops and connected peripherals, Laptops, Mobile Devices Desk phones) for internal users and conference rooms.

• · Resolve incoming trouble tickets. Tickets are communicated through email, chat, web portal, phone calls, direct walk up and resolved in ServiceNow

• · Resolution including basic Operating System (Windows & Mac), hardware and Basic networking issues

• · Escalating to next level if the issue is not resolved by desktop support Analyst.

• · Hardware support, Laptop provisioning, Imaging and Desk setups.

• · Mobile-device set-up and support

• · For Mobile devices assist Authorized Users with installation, configuration, and troubleshooting

• · Printer set-up and support

• · Desktop and laptop image deployment and configuration

• · Desktop deployments and terminations

• · Asset inventory- updating and reporting hardware equipment and peripherals.

• · Manage inventory and reporting of all laptops, desktops, and related desktop peripherals to ensure stock levels meet service delivery needs at all times

• · Transporting equipment between buildings for user deployment and vending machines

• · Process improvement if required

• · ServiceNow ticketing tool experience (Log ticket)

• Qualification – HBO ICT Business IT & Management

• Experience – 7+ years of experience in IT field and has strong experience as a Desktop Support

• Job type: Contract Division: eTeam Workforce Limited Reference: 22-05533