DSS

Job Description:

· Minimum 5 Years of Experience on IT Operations and Leadership

· Good understanding of support processes and ability to manage and develop a team

· Experience in managing a team of Field Support engineers, IT Support engineers

· Experience on Vendor service management

· Excellent communication and co-operation skills

· Proactive and independent ways of working

· Fluent oral and written English and Italian

· ITIL knowledge, certificate is considered an advantage

· Good interpersonal skills and customer-oriented mindset

· Should be able to understand the IT Infrastructure, IT Change Management, Basic Understanding of Network and Servers

· Should be able to work on Microsoft Office tools

Roles & Responsibilities:

· Provide IT operational expertise leveraging 1) global industry standards (e.g.: ITIL) and 2) ensuring Customer’s global standard are followed

· Monitors service delivery performance and compliance with high focus on Employee Experience

· Has a deep understanding of:

o The Site : Infrastructure, IT Challenges, Network Layout, Critical Business Processes

o The Services : Who deliver What, Key Contacts

o The Employees : Type, Needs and Challenges

· Able to execute changes/IMACs

Applies a blend of subject matter, Customer environment and leadership expertise to solve simple and complex business IT operations issues

Potential Candidate should have

· Culture of “E2E Accountability” and E2E mindset through:

o Putting End users and Sites first

o “ Boundary-free services ” and strong collaboration with other suppliers

· One motto

o Only Site and Employee Experience matters

· Act First mentality

· Proactive vs. reactive

· Walk the Floor

Job type: Contract Division: eTeam Workforce Limited Reference: 22-06298