DSS

Role: DSS

No of Positions: 1

Location: Nieuw- Vennep, Netherlands

Rates: 230-250 Euros/day

Type of employment: TP

Duration of contract: 6 months

We need candidates who have shorter notice period or can start early

Please go through below before sharing any CVs:

Please do NOT submit more than 4 CVs on mail & ITAP

Please make sure CVs are uploaded on ITAP if you have the access, if not, then please confirm me to open the ITAP

Do mention the name of the candidate & role in subject line

If you are submitting multiple CVs in the mail, then please mention the first name of the candidate in the subject line & role name as well

Job Description

Deskside Support

Pre-Requisite for Position

Background and Drug Test Yes

Valid Driver’s License Yes

Own Transport Yes

PURPOSE OF THE JOB

Provide Day to day operations support as Level 2 to end users.

Deployment of Laptops (Windows 7, 10 OS) to the end users.

Provide Pre and Post Migration support for Laptop deployment

Provide specialized hardware / software / network problem diagnosis / resolution for customer’s end users.

Provide onsite hands and feet support for Server and Network related issues.

Coordinate and manage relationships with vendors and support groups to have the resolution for any issues that come across during the migration.

KNOWLEDGE, SKILLS & EXPERIENCE

5+ years of experience on Field Services and having supported Widows/End user device migrations involving hardware, software, and networks.

Disciplined, systematic problem-solving skills required.

Hands-on work experience with the following:

Windows Operating system (Windows 7, 10)

SCCM (Imaging)

Data Migration:

Migrate data from existing device to new device

Migrate data from Server and One Drive to the local machine.

VPN :

Able to configure VPN at the client PC.

Able to troubleshoot VPN related issues

Outlook 2016 (O365):

Able to configure Outlook on new machines

Able to troubleshoot all client issues including calendar.

Skype for Business:

Able to configure, train (end users) and troubleshoot issues.

Applications:

Able to fix application related issues which resulted due to issues on local machines (eg: Browser, Java, Cache etc....)

Able to install and configure application based upon SOPs provided.

MS Office Suite:

Able to fix issues around MS-Word, MS-Excel, MS-PowerPoint.

Internet browsers (e.g. Explorer, Chrome, Firefox)

Printers:

Able to Configure Printers

Mobile Device Support:

Able to configure email and other approved applications like iTunes on mobile device like iPhone, iPad, Android.

Other Common Desktop Applications:

Able to troubleshoot and fix other common desktop applications Google Chrome, Firefox, Adobe etc.

Imaging:

Able to install windows 10 image using USB media or Source Image Server like MDT/SCCM

Able to Install or removes hardware/software using supplied installation instructions and tools.

Capable of conducting tests of the hardware/ software affected using supplier test procedures and diagnostic tools. Corrects malfunctions. Documents results in accordance with agreed procedures.

Manage the repair of desktop equipment through the effective management of third party suppliers.

SCCM:

Able to troubleshoot client relates issue, like SCCM agents not communicating with the server, co-ordinate with SCCM team to push the necessary software to the end user systems.

Install or removes hardware/software using supplied installation instructions and tools for the applications/software that failed to install through SCCM

SharePoint:

Able to guide end users to access SharePoint, troubleshoot and co-ordinate with SharePoint support team to resolve end user access related issues.

One Drive:

Have knowledge on usage of One Drive and able to assist user in uploading and downloading the data using one drive.

User Account Management:

Ability to liaise with the Technical Services team to ensure that user accounts and accesses are added, amended and deleted in accordance with business requirements.

Floor Walk:

Provide floor walk support for pre, post and during the migration period.

Peripheral Support:

Able to provide second level support on conference devices and telepresence

Ticketing Tool:

Knowledge of working on an ITSM tool - Service Now

Networking:

Basic knowledge of LAN, WAN principles.

Able to troubleshoot network issues

Able to provide hands and feet support for network devices at Data centres

Certifications: (Not Required but Preferred)

Windows 7,10 certified professional

CompTIA A+ certification

CompTIA Net+ certification

Job type: Contract Reference: 21-07007