DSS

Technical Skills  Basic knowledge in ITIL (or ITIL Foundation)  Either CompTIA A+, Microsoft Certified Professional (MCP) or better  Minimum of 12‐18 months’ years of IT experience  Windows 10, Microsoft Active Directory, utilization of GPOs, MS Office 365, PC hardware installation and troubleshooting, Enterprise anti‐virus solutions,  Hands-on experience in Helpdesk ticketing systems  Mobile device management including IOS and Android devices, Enterprise encryption solutions, Windows PC/laptop management via MDM Tool.  Awareness on asset refresh and asset disposal activities  Hands -On Experience on client Asset Life Cycle Management  Hardware break-fix of end-user devices  Enterprise mobile device troubleshooting  Conference room support - Audio/video conferencing room support  Smart hands support  Incident recording and updating  Liaison with different track within teams,  Third party / OEM vendor coordination  Proven ability to multi‐task, effectively determine priorities and meet SLA’s  Working technical knowledge of standard (Windows, O365 and Autopilot) systems and business software to allow for resolution of software application issues or full rebuild of the PC (image, applications and Customer data)  Working technical knowledge, in order to address Service Work Orders, for PCs, laptops, cabling, televisions, projectors, phones, peripherals (e.g. keyboards or mice) and Mobile Scanners.  Should have awareness and hands-on experience on laboratory related products and services(E;g- Malver Mastersizer 2000/3000/Zetasizer , Thermo Fisher ,Agilent Openlab Metrom Tiamo, Perkin Elmer Syngistix for AA, Leco Instruments)  Should have working knowledge on GxP Computer System Validation, IATF QM , CMD, Powershell & Windows Installer Error Messages Soft Skills  Have language qualifications of native level or at least B2 or equivalent certification  Have proven analytical and problem‐solving skills  Should have minimum 18 months of experience in IT support field  Excellent communication relationship‐building and internal customer service skills  Adaptable and flexible in a fast‐changing industry and work environment Job type: Contract Division: eTeam Workforce Limited Reference: 23-01031