Source description
About the role
Providing onsite and remote IT support to a large end user base located offices and Depots across Southern England, and home workers.
A successful candidate will have strong skills in supporting Windows operating systems, with previous hands-on experience in a customer facing technical role (preferably an ITIL environment) and excellent communication skills.
Main Responsibilities:
· OS builds, and deployment of desktop PCs and peripherals
· Installation of software applications
· Resolving support incidents within SLA
· Supporting moves and changes to office infrastructure
· Basic network troubleshooting
Job requirements:
· A familiarity with SCCM for software deployment and the build of machines
· Efficient management of support tickets with close attention to OLAs and SLAs
· Proactive approach to end user support
· Excellent troubleshooting and analysis skills
· High level of knowledge of Windows OS (Win 10, Win 7)
· Use of MS Active Directory / Azure AD
· Knowledge of O365
· Ability to visit remote sites (full UK driving license)
We offer a professional and friendly team environment with the potential for overtime and standby periods.
Job type: Contract Division: eTeam Workforce Limited Reference: 22-05824
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