DWP L4

DWP L4

Job Description

JD_DWP_R&Co_v1.0

Overall Summary of the Role

The L4 technical lead for Digital Workplace will provide customer service excellence by possessing a demonstratable technical knowledge of the Digital Workplace environment to support all DWP projects and activities. This position will take ownership in guiding and managing the solutions used to connect, engage and extend the working capabilities of R&Co employees.

This role will work closely with R&Co tower leads and the wider Client company to propose solutions to DWP challenges. This could be achieved by evaluating the current technology suite and provide options for improvement or enhancement by working within the current toolset and looking to improve collaboration, automation productivity tools such as Microsoft 365. They will propose solutions and enhancements aligned to their environment and act as the technical SME on projects including designing and documenting HLDs (High Level Design) and LLDs (Low Level Design). They will also work with the customer to develop their technology roadmaps, and propose continuous improvement opportunities and identify, log and manage the resolution of technical risk items within the technical tower.

1Technical Requirements

1.1Technologies & Knowledge

An expert in the following technologies;

Windows 10 & 11

M365 (EXO, Teams, SharePoint & OneDrive)

InTune/AutoPilot

Citrix; Microsoft WVD

Microsoft Active Directory and Azure AD

Identity Management

NexThink

Service Now

Hands on experience of patch management technologies and package creation

Unified communication technology including VOIP & MS Teams Softphones

Advanced troubleshooting skill for core application including M365 Apps, web browsers and end point security

Networking technologies to Include TCP/IP. Wireless technologies, Non-technical Requirements

2Non-technical Requirements

2.1Role Requirements & Expectations

Act as technical advisor to all key stakeholders operating as a leader in the field.

Consulting experience with customer/delivery to understand problem and recommend solutions.

Be the project Technical SME and engage with the Client and customer Operations and Project teams

Executing quick technical feasibility studies

Build strong relationships with the Customer, Project Teams and Client teams

Understand the customers current and future environment and be able to identify aligned robust solutions.

Clearly articulate and document the requirements, how the proposed solution meets the requirements, the operational impacts and considerations, and, the implementation and on-going financial impacts

Help build the technical roadmap and identify dependencies across other technologies and roadmaps.

Able to leverage current and future technologies supporting the business roadmap.

Accountable and responsible for designing and documenting the High Level Design and Low Level Designs for current environment and new initiatives.

Identify opportunities and create a catalogue/book of work for continuous improvement and efficiencies to:

Provide greater business resilience

Mitigate risk to the business.

Reduce business costs and drive efficiencies.

Enhance and improve operations

Propose solutions based on industry standards and customers roadmap

2.2Communication

Primary language is English, excellent spoken and written skills

Ability to understand and ensure understanding of technical and non-technical requirements via email and other remote communication tools.

Comfortable with leading troubleshooting discussions, able to take a lead and drive successful outcomes.

Proven experience of positive, challenging interactions with global Senior Management debating and challenging designs, solutions and roadmaps

Excellent written and oral communication skills, with strong interpersonal skills at all levels and able to communicate at a technical and non-technical level.

Strong presentation skills (written and verbal).

Strong attention to detail and quality management.

Experience in collaborating within Client and other suppliers forming part of a matrix team.

Proven ability in working across multi-disciplinary and multi-cultural, diverse environments.

2.3Operating Standards

Concise, on topic and direct at all times.

Operates with transparency, honesty and openness.

Ensures delivery of commitments to all stakeholders at all times.

MS Project – Desirable

M365 Apps (PowerPoint, Word, Excel and Outlook) – Required.

MS Teams and other collaboration tools.

Job type: Permanent Division: eTeam Workforce Limited - Netherland Reference: 23-01916