Source description
About the role
Key Responsibilities:
Security Sr. Operation Analyst (L3)
· primary responsibility is to provide Infrastructure support for Endpoint security operations.
· This role will be responsible for working with end users, vendors, security leads as well as the other support teams to ensure successful delivery of security operations.
· Provide day to day operational support for the Infrastructure Security Management.
· Quickly respond, troubleshoot and implement resolutions for client issues
Technical Experience:
At least 5 - 8 years experience in supporting Infrastructure security management solutions.
Implements security solutions infrastructure and/or application including the design, configuration, development, testing and deployment of security-related technologies.
A) Strong knowledge in the below McAfee products & Cortex XDR:
Ø McAfee ePO
Ø McAfee ENS
Ø McAfee VSE
Ø McAfee VSES
Ø McAfee TIE
Ø McAfee Agent
Ø McAfee Solid core
Ø McAfee DLP
Ø McAfee ATP
B) Basic understanding of MAC OSX, Antivirus for Virtual environments and Antivirus for Storage Devices and Antivirus for Linux. Basic knowledge in Splunk is added advantage.
C) Test and install patches on anti-virus/anti-malware servers. - Coordinates with client management to formulate complex technical solutions.
D) Informs client management of appropriate developments in technical support products. - Coordinates activities with other technical personnel as appropriate.
E) Develops and analyzes highly complex system standards, thresholds, and recommendations to maximize system performance.
F) Monitors ePO SQL database maintenance and provides appropriate recommendations, when required.
G) Provides technical solutions and escalated support for non-routine, highly complex technical issues.
H) Knowledge of reporting, Operational knowledge on driving Virus and malware remediation activities Patch management skills using SCCM, Sound skill of using MS Office applications, Good communication skills, written & verbal.
I) Very good understanding of Network topology. Basic understanding and experience with SQL queries and regex.
J) ITIL v3 foundation or Equivalent knowledge in service management. Good Communication, Ready to take ownership. Ready to work on 24/7 environments.
K) Troubleshoot & analysis root cause for endpoint related issues and document RCA.
L) Knowledge in DR Recovery Events and tests for the antivirus\endpoint protection Systems.
Job type: Permanent Division: eTeam Workforce Limited Reference: 22-04097
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