Source description
About the role
Job Duties
· Provide direct Face-to-Face world class end user support experience with an emphasis on quality resolutions in a Tech Bar support environment
· Help improve end user’s productivity by completing triage, offering advice, teaching and developing solutions to common challenges with office products and capabilities
· Provide hardware break/fix support and warranty support for current desktop, laptop, tablets and workstation devices
· Provide operating system and application support to diagnose and resolve unique, non-recurring problems
· Reimage systems as required
· Identifies potential escalations and proactively alerts management as needed
· Partners, as required, with other IT teams as appropriate to ensure problem resolution is obtained and, if necessary, root cause is identified
· Recommend and/or performs upgrades on systems
· Work with procurement staff to purchase hardware and software
· Provide support for mobile devices
· Provide primary support to executive users
· Ensures inventory management database are complete and accurate
· Local travel as needed
· Perform other duties as assigned
Essential Requirements
· A professional demeanor and strong customer service/consulting/training skills
· 3+ years IT support experience, ideally in an Tech Bar environment
· Experience with troubleshooting/repairing desktop and laptop hardware
· Strong Break / Fix skills Desktops, Workstations, Notebooks, and Dell tablets
· Strong understanding of MAC operating system and troubleshooting skills
· Strong Microsoft Office skills (Outlook, Excel, Word, and PowerPoint)
· Strong Microsoft operating system troubleshooting skills
· Strong problem solving and critical thinking skills
· Experience performing remote control of PCs
· Understanding of networks and telecoms
· Strong written and verbal communication skills
· Must be self-motivated and the ability to work independently with minimal supervision
· Excellent time management skills
· Must be detail and process oriented
· Must be able to pass a background security check
· Valid driver’s license and reliable transportation
What will make a candidate stand out
· Experience with ticketing systems (BMC, Remedy etc.)
· Experience supporting executives
· Experience with MAC & iOS
· Certifications: Hardware such as A+ or equivalent, Microsoft – MCSA Windows 7, 8 or 10, Network such as CCNA or CCNP
· Video conferencing knowledge
· SCCM experience
Job type: Permanent Division: eTeam Workforce Limited Reference: 22-01994
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