Source description
About the role
Role: EUC
Location: Remote Role fully (but need candidate to be from Bulgaria)
Job Type: Contract of employment for 3 months (this is a limited requirement and we cannot confirm that extension will be possible)
Job Descriptions:
Skill Summary French (B2 min)
Hardware – Troubleshooting, Assembling, Configuring, Upgrading PC and components, Troubleshooting & Configuring Printer, Scanner, I/O and Mobile Devices. Installation – Win 7, Win 8, Win 10, MAC OSX, Driver & all Software Utilities. Networking: Troubleshooting, Managing LAN, WAN and Wireless, MS Office Suite, Mac and Windows. OS – Mac OSX 10.13 and below, Windows 10 and below.
Responsibilities
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· Experience in Incident Management/Change Management encompassing Helpdesk Management and Technical Support.
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· Technical know-how and troubleshooting knowledge in UNIX and Windows.
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· Provide 3rd level investigation and resolution of desktop incidents, problems and support
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· Provide support, advice and input on in-flight desktop transformation initiatives
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· Monitor availability and performance of desktop systems and rectify issues as required
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· Troubleshoot and resolve complex desktop related issues escalated from first and second level support
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· Identify key improvements to existing desktop delivery processes
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· Assess, document and implement desktop platform changes as required in conjunction with risk and security teams
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· Document processes for internal policies and procedures related to desktop platforms Reference: 20-03294
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