Field Engineer - Onsite Mobility Specialist

Job Title: Field Engineer - Onsite Mobility Specialist

Duration: 12 Months

Location: Rocky Hill, Connecticut 06067

100% Onsite role

Work hours: Work hours: 9AM - 5PM

Non-Driving role

Must Have

Experience supporting iOS, and Android devices in an enterprise environment

Experience with Mobile Device Management (MDM) concepts and best practices

Knowledge of iTunes and Apple device support tools for device setup, troubleshooting, backups, and restores

Knowledge of the Okta Platform

Proficiency supporting Company Portal and end-user device enrollment workflows

Strong troubleshooting skills and ability to diagnose technical issues across hardware, software, and policy layers

Strong working knowledge of Microsoft Intune for device management

Nice To Have

Excellent customer service skills with a strong focus on end-user experience

Onsite Mobility Specialist Role

We are seeking a skilled and motivated Mobility Specialist to support and manage enterprise mobile and endpoint devices in a Microsoft Intune environment. This role is responsible for ensuring the successful deployment, configuration, security, and ongoing support of mobile and endpoint technologies used by employees across the organization.The ideal candidate will have hands-on experience with Microsoft Intune and endpoint management solutions, strong troubleshooting skills, and a customer-focused approach to IT support. You will work closely with other IT teams to maintain secure, compliant, and reliable devices while enabling a positive end-user experience.

Key Responsibilities

Provide day-to-day support for mobile and endpoint devices managed through Microsoft Intune, including Windows, iOS, Android, and macOS device.

Troubleshoot and resolve hardware, software, connectivity, and configuration issues

Provision, enroll, configure, and decommission devices using Intune, Autopilot, and Apple/Android enrollment programs

Troubleshoot and resolve device issues related to hardware, software, connectivity, policies, and compliance

Manage and support Intune configuration profiles, compliance policies, and device restrictions

Deploy, update, and troubleshoot applications via Intune and Company Portal

Support conditional access requirements by ensuring devices meet security and compliance standards

Assist with device security, including encryption, password policies, and remote wipe actions

Respond to mobility-related incidents and service requests in accordance with SLAs

Collaborate with security, identity, and infrastructure teams on endpoint and mobility initiatives

Document processes, configurations, and issue resolutions to support knowledge sharing and continuous improvement

Monitor device health and compliance and take corrective actions as needed

Keep up-to-date inventory of returned devices

Prepare devices for disposal if they cannot be reused

Participate in user community training sessions (C&E)

Participate in Mobility RFPs as needed

Manage Mobility mailbox

Collaborate with mobile carriers and TEM on device orders/issues/portal updates

First level reviewer/approver of Monthly Optimization Reports

Required Qualifications

4-5 years of experience in IT support with a focus on mobility management

Knowledge of Service Now Platforms

Technical Skills

Strong working knowledge of Microsoft Intune for device management

Experience with Mobile Device Management (MDM) concepts and best practices

Proficiency supporting Company Portal and end-user device enrollment workflows

Knowledge of iTunes and Apple device support tools for device setup, troubleshooting, backups, and restores

Experience supporting iOS, and Android devices in an enterprise environment

Strong troubleshooting skills and ability to diagnose technical issues across hardware, software, and policy layers

Knowledge of the Okta Platform

Soft Skills

Excellent customer service skills with a strong focus on end-user experience

Clear and professional verbal and written communication abilities

Strong problem-solving and analytical skills

Ability to prioritize and manage multiple tasks in a fast-paced environment

Strong attention to detail and commitment to accuracy

Ability to work independently while also collaborating effectively with cross-functional teams

Strong documentation and process-following skills

Adaptability and willingness to learn new technologies and evolving mobility solutions

Professional demeanor when working with users at all levels of the organization

Work Environment

Enterprise IT environment utilizing Microsoft cloud technologies

Combination of remote and onsite device support as required

Work area needs to remain clean and organized

Standard business hours

Pay rate: 21.43-25 USD per Hour Job type: Contract Division: eTeam Inc (US) Category: eTeam United States Reference: 26-19125 Duration: 12 Months