Field Services

Responsibilities

• ● Image and install software on Windows, and Apple laptops/desktops including IMAC (installations, moves, additions, and changes) and Remote support

• ● Troubleshoot post deployment issues on multiple computer platforms: Windows, Macintosh and mobile devices

• ● Printer break-fix and installation

• ● Disposal, redeployment and Asset reclaim

• ● Shipping coordination

• ● Data Backup and Data Recovery coordination

• ● Hardware Refresh

• ● Warranty and Out-of-warranty repair and replacement

• ● Depot Services

• ● Walk Up Support

• ● Spare parts management

• ● Executive (VIP) Support

• ● Audio and Video Support including Health Checks

• ● Inventory and Asset Management – Depot Operations

• ● Coordinate with external vendors for dispatch support

• ● Identify and resolve hardware and software application conflicts

• ● Open and close service requests, as well as manage the classification, assignment, tracking, and completion of requests or incidents

• ● Responsible for asset tagging and entering all incoming equipment into our asset management system

• ● Collaborate with cross functional teams to properly onboard incoming new hires

• ● Ensure that hardware is properly assigned and updated into our management system

• ● Provide weekly reports on physical inventory counts as well as record weekly outflows of hardware equipment

• ● Work with external Suppliers to schedule repairs for damaged/malfunctioning hardware

• ● Ensure that resolutions are consistent with company standards and policies

Requirements/Qualifications

• ● Prefer 3-5 years IT experience, including technical training

• ● Knowledge of Windows and Macintosh platforms, (including portables) and Microsoft Office suite of applications

• ● Experience with imaging windows 10 OS.

• ● Familiar with basic network concepts (e.g., TCP IP, Windows Networking, Ethernet)

• ● Networked printer experience (queue creation, server maintenance, etc.)

• ● Experience in using PC-based word processing, presentation, and e-mail software preferred

• ● Experience with using PC-based spreadsheet software sufficient to develop formulas, complete calculations across multiple worksheets, and use functions preferred

• ● Ability and willingness to work extended hours or a modified schedule to support planned activities or emergency situations

• ● Outstanding customer service and interpersonal skills

• ● Excellent organizational skills and ability to prioritize tasks among many competing requests

• ● Experience working in or supporting a call center or help desk environment

• ● MCP and or A+ Certifications

• ● Aptitude for learning

• ● Excellent oral and written communication skills

• ● Ability to work in teams and in a team environment

• ● Able to lift up to 50 pounds

• ● Own car for transportation (mileage will be reimbursed by policy)

• ● Valid driver’s licens

• Job type: Contract Division: eTeam Workforce Limited Reference: 22-05631