Field Services Technician

Desktop Support Specialist – L2

Designation : Field Services Technician

Level: L2

Experience: 4-8 Years

Job Description role

To provide and ensure the effective and efficient operation of the Desktop environment including PCs, laptops, telephones, and other hand held devices

This job role requires extensive traveling within UK and Europe to address the project specific needs for clients spread across the UK/EMEA regions.

Required Skills

Ability to configure and deploy desktop environments in accordance with the agreed standard configuration to authorized users.

Experience in Apple products: Mac OS X, Iphones, Ipads, iTunes

Experience in Microsoft Windows 7, Windows 10 and desktop related applications with basic understanding on Networking protocols and troubleshooting.

Should have knowledge on basic Active directory roles and functions.

Ability to troubleshoot network printers

Ability to Install or remove hardware and / or software using supplied installation instructions and tools.

Capable of conducting tests of the hardware and/or software affected using supplier test procedures and diagnostic tools. Corrects malfunctions. Documents results in accordance with agreed procedures.

Manage the repair of desktop equipment through the effective management of third party suppliers.

Ability to liaise with the Technical Services team to ensure that user accounts and accesses are added, amended and deleted in accordance with business requirements.

Knowledge of working on an ITSM tool - Service Now

Windows Windows 10 certification

Dell certification

Comptia A+ certification

Aware about the security best practices in workplace environment.

Ability to diligently deal with high profile & Exec level users with excellent verbal and written communication skills.

Job type: Contract Division: eTeam Workforce Limited Reference: 21-05877