Source description
About the role
Job Title: Senior Technical Engineer
Candidates should have at least 3-5
years’ experience in Windows
administration support Supporting Windows Desktops, Notebooks, Technical issues
Call & Ticket handling Handling user calls, emails & Web tickets
Must be proficient with the
Windows environment OS 10 & 7 Windows 7, 10 , which includes Windows OS system administration and applications, including OS configuration, troubleshooting, and knowledge of applications including MS Office, O365, network printers.
Should support and handle break-
fix situations on Windows & MAC
Hardware Desktops like Dell, Client, Lenovo iMAC, MAC Book Pro and IOS devices like iPAD & iPhones,
Understanding of Windows OS
architecture. Able to perform
command line troubleshooting to
resolve individual application
failures, Should provide identification/fixing for the problems within existing systems. Troubleshooting day-to-day Windows related issues, Capable of doing root cause analysis of any specific Windows related issues,
Knowledge of Windows 10 and
above , Printing Should be well-versed in Migration Techniques from Windows to Windows and vice versa, Managed Printing etc
Ticketing tool Should have worked on ticket tool system to log User issues/support , exposure to Remedy/Helix is preferred
Handling end user queries Provide high quality customer services and attend user calls & emails on priority
VIP and VVIP Support Exposure to VIP and VVIP support and High touch support experience to end users
Knowledge of PC support functions VPN, PC hardware , MS office applications, SCCM, etc
cross functional support ( Remote
Hand and Eye) to Server and
Network Teams Well aware of Servers hardware, Network switches, Patch Panels, Console ports and cables etc.
Ensure timely follow up with
Customers and Vendors Liaise with Vendors for hardware issues and coordinate with them
Team Player Should be a good team player and open to learn new technologies,
Lanugage Excellent command over written & spoken english languages
Job type: Contract Division: eTeam Workforce Limited Reference: 22-05850
More at eTeam