FSO

Responsibilities :-

• Adhering to SLAs

• ITIL Processes awareness and adhering to

• Should able to work indenpendtly

• Handling tickets / requests to troubleshoot the nature of reported problems and taking necessary steps to resolve those problems

• Troubleshooting technical issues

• Data Center Cabling and perform all Cabling in accordance with industry standard best practices

• Basic understanding of datacenter management, Network, Telecom and VOIP , Rack and Blade servers, Storage, Backup, Tape library

• Building and configuring PCs and laptops as well as loading software, Setup applications like outlook, Wi-Fi, VPN and Backup

• Setup and troubleshooting printer/faxes/copiers/RF guns or phone equipment in offices.

• Tracking work tickets on ITIL based ticketing system like Service Now & Remedy

• Troubleshooting network connectivity issues and diagnosing and solving hardware/software issues.

• Performs repairs on computers, laptops, printers and any other authorized peripheral equipment

• Handle PC reimage and deployments requests

• Support video conference systems and setup PC for events

• Improves and maintains customer and employee satisfaction

• Performing asset inventory activities as needed

• Break-fix, troubleshoot and resolve software issues; Reimaging computers/hard drives

• Technical Requirements

• Required Skills / Qualifications:

• • Minimum 5yrs hands on experience as deskside/Onsite support/local IT engineer

• • Experience in Providing Hands & feet Support for Network and Datacenter Equipments/Devices

• • Strong Microsoft Operating System installation(Win 10/Win 7) and troubleshooting skills

• • Strong experience in troubleshooting MS office (Outlook, Word, Excel, Powerpoint etc)

• • Strong desktop support knowledge including hardware, software, and networking concepts

• • Strong skills in Desktops, Workstations, Notebooks and Printers and Handhelds

• • Basic understanding of Audio/Video equipment and conference room setup

• • User account creation for Active Directory, Exchange Mailboxes, Distribution lists

• • Remote desktop connectivity applications like SMS, Bomgar, WebEx, Live Meeting, and Windows Native tools tool.Escalations

• • Troubleshoot and assist end users with mobile device setup, activations and performance issues.

• • Handheld – Tablets, Android & IOS support knowledge

• • Good understanding of software & application installations

• • Good understanding of O365 proplus installation and troubleshoot office applications

• • Strong Customer service skills

• • Strong written and verbal communication skills

• Soft Skills

• Excellent communication and conversation skills (Verbal and Written)

• Good documentation skills

• Good working knowledge of MS OFFICE (Including MS Project and Visio)

• Should have a great customer handling skills

• Able to handle unforeseen situations

• High level of acceptance

• Other Skills / Experience

• Must have professional experience using various Windows desktop operating systems. Strong desktop support experience required. Excellent trouble-shooting skills and basic knowledge of data center and network cabling

• Job type: Contract Division: Darwin Rhodes Reference: 22-05461