Source description
About the role
The JD for position of FSO engineer is as follows:
Accurately testing, identifying, repairing, resolving, and documenting end user technical issues regarding /desktop support, printers, PDAs, BlackBerrys, and LAN cable drops
Candidate should know B1 level German language and basic English.
to provide IT support services to the business community ensuring that all requirements are met within agreed service targets
User friendly.
To provide infrastructure administration functions
Troubleshooting and resolving software issues; reimaging computers/hard drives Backing up and restoring settings and associated systems administration activities
Troubleshooting application issues like Outlook issues (including O365), MS Office, MS Teams etc.
Familiar with Enterprise IT setup including Network File Shares, Network Printers, AD, SCCM, etc.
Troubleshooting End User’s network issues. Should be familiar with basic network setup and technologies.
Should be familiar with ITSM tool (SASOL is using SNOW).
Taking ownership of issues through to resolution on all appropriate requests.
Categorize and prioritize end user support requests and service requests by utilizing a Customer ticketing system to track tickets and provide up-to-date status and information.
Move equipment associated with escalated help desk incidents and service requests
Performing asset inventory activities as needed.
Trains and orients staff on use of hardware and software.
This position requires the ability to work in a project-based environment requiring flexibility and teamwork. Performs other duties as assigned.
Job type: Contract Division: eTeam Workforce Limited - Netherland Reference: 24-00029
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