FSO Engineer

Role: FSO Engineer

Location: Dordrecht Netherlands

Type of employment: TP

Duration of contract: 6 months

Requirement is onsite

This Role includes below Responsibilities:

End-user onsite support

Endpoint Devices (e.g., Desktops/Laptop devices, docking stations) and associated system software

Perform approved Install, Moves, Adds, Changes, Deletes (IMACD) Services and Break-fix repairs for Hardware (Windows/MAC)

Onsite Services to authorized users as necessitated by the circumstances of the requester (e.g., incidents, service requests, request of information) which cannot be performed by Helpdesk services. Deploy, manage and refresh (less than 10 devices per month per site) in-scope Hardware as agreed with client only at dedicated sites

Facilitate client’s end-users to initiate the Autopilot process for desktop Imaging for the new/leaver laptops

Coordinate with client Hardware asset management and follow defined/agreed processes to maintain compliance.

Fixed telephony and softphones

On-site/Field Services of all equipment mentioned above when the device is physically located at Client’s locations

Uplift and reimage leaver equipment and coordinate with the asset management team

Deployment and configuration of new hire equipment

Conferencing and Meeting room equipment (basic configuration support) )

Monitors and peripherals (Inventory management at dedicated sites

Mobiles including iOS devices

Mobile hands & eyes support includes MDM profile configuration based on Standard operating procedure (SOP) documents provided by client. In the case, if the user the facing an issue and the remote support is not applicable

Printer (Hands & eyes support on dedicated sites)

Printer hands and eye support includes toner replacement, any physical and connection to the network / cabling inspection

Infrastructure onsite support is hands and eyes for following infrastructure elements

Servers

Network devices

“Hands and eye” support includes the following activities only

Physical inspection of servers and network devices example checking the servers for ON/OFF status

Cabling check from port to devices

Vendor/OEM coordination and escorting to the server room or data room(dedicated sites only)

“IMACD” is an industry term for Install, Move, Add, Change and De install / Dispose of IT equipment. Typically, this would include configuration and installation of equipment for new users, moving equipment from one location to another within a site or to another site (any associated logistics to be quoted separately) and upgrading hardware, de installation of software / application and disposal of devices as per the Client’s policy and procedures

“Hands and Eyes Support” The Engineer must be able to participate in the support of a range of non-end user devices (for example network, storage and servers) ("Hands and Eyes Support") under the guidance of Customer or Customer Third Party Vendor. The Engineer shall utilize technology to deliver Hands and Eyes Support

3: The main tasks for the on-site engineer will be in overview of above tasks:

Supporting the users (total 250) with their day-to-day problems regarding:

Applications

Office 365

Teams

Exact Globe

Exact Synergy

Printing

Support on Remote Access VPN

Intune management and Roll-Out off devices

Local Active Direcory Management (we currently have a mixed environment with Intune and local managed devices)

Prepare Laptops / iPad’s and Mobile Phones for new users

Help new users start-up on their first day at work with IT equipment

Ticket logging and pickup from Servicenow

Remote Support for users in our other Dutch locations

Job type: Contract Division: eTeam Workforce Limited - Netherland Reference: 23-03698