Source description
About the role
Job Description
Respond to requests for technical assistance in person, via phone, chat or email
Research questions using available information resources
Advise user on appropriate action
Follow standard help desk procedures
Log all help desk interactions
Administer help desk software
Follow up with customers and users to ensure complete resolution of issues
Redirect problems to correct resource
Identify and escalate situations requiring urgent attention
Track and route problems and requests and document resolutions
Resolve technical problems with Local Area Networks and Wide Area networks
Prepare activity reports
Inform management of recurring problems
Stay current with system information, changes and updates
Key Skills Required
Oral and written communication skills
Learning skills
Customer service orientation
Problem analysis
Problem-solving
Adaptability
Team interaction
Planning and organizing
Attention to detail
Stress tolerance
Job type: Direct Placement Experience level: < 1 Year Division: eTeam Workforce Limited- HK Reference: 21-04153
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