Source description
About the role
Role: Helpdesk Support
Duration: 6-12 Months (chances of FTE)
Location: France, Paris
Job Description:
Responsibilities
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Provide Technology Support for Onsite and Remote employees
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Live event support during company meetings
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Successful Mac/PC Provisioning
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In office AV Support (Zoom)
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Assist with new office openings in remote location
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Scale Support in our EMEA region
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Provide Backup Support for our EMEA/APAC team members
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Maintain 90% Response and Resolution SLAs
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Focusing on our customers: NPS score > 90
Requirements
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2-6 years of experience with the combined below skillsets
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Provide Technology Support for Onsite and Remote employees
-
Live event support during company meetings
-
Successful Mac/PC Provisioning
-
In office workstation setups and AV Support (Zoom) is required
-
Assist with new office openings in remote location
-
Scale Support in our EMEA region
-
Provide Backup Support for our EMEA/APAC team members
-
Maintain 90% Response and Resolution SLAs
-
Focusing on our customers: NPS score > 90 Reference: 22-02233
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