Source description
About the role
Role: Helpdesk Tier 2
Duration: 12 Months
Location: 20 Farringdon Rd, London, EC1M 3HE, United Kingdom
Job Description
• Provide Technology Support for Onsite and Remote employees
• Live event support during company meetings
• Responsible for end to end Mac/PC provisioning
• In office AV Support (Zoom)
• Scale technology support in our EMEA region
• Provide backup support for our EMEA/APAC team members
• Maintain 90% Response and Resolution SLAs
• Deliver customer focused service, solutions, and support within acceptable timeline
Required Skills/Experience:
• Must have at least 3+ years of direct relevant experience in desktop support or helpdesk role
• Prior experience configuring and deploying MAC hardware
• Prior experience working within G-Suite (Google Workspace) i.e. Gmail, Google Calendar, Google Drive
• Committed to providing onsite in office support Reference: 22-03969
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