IT Analyst-Senior - VF

Title: IT Analyst-Senior

Location: Columbus, OH 43215

Duration: 12 months Contract to hire

Qualifications

• This is a hybrid role working three days in the Arena office a week.

• If the individual has a development background, that would be great.

• We need someone who has the ability to translate technical language in layperson's language and have the ability to ask technical questions of the Lead Technical team members.

• Required Qualifications For Position:

• Bachelor's Degree Information technology, computer science, or a related business discipline, or equivalent work experience.

• 7-9 years Experience in a similar role

• Proficiency in various tools and techniques for requirements elicitation, analysis, documentation, validation, and management.

• Excellent verbal and written communication skills, with the ability to tailor the message to different audiences and levels of detail.

• A proactive attitude, with the ability to work independently and as part of a team.

• A customer-centric mindset, with the ability to understand the needs and expectations of the end-users and deliver value-added solutions.

• A growth mindset, with the ability to learn new skills, adapt to changing situations, and embrace feedback.

• Superior troubleshooting problem-solving skills. Knowledge worker who is driven and can think and act in a fast-paced environment.

• Ability to collaborate with business partners and service providers in a matrix organization.

• Technology Domain awareness

• Ability to operate in a metrics-based management environment with a continuous improvement mindset.

• Foundational understanding of contracts

• Proficiency in the Microsoft Office suite

Responsibilities

• Job Description

• The Lead IT Analyst is responsible for identifying, defining and documenting business requirements and functional specifications for various IT projects and initiatives by collaborating with service providers, business partners, and stakeholders to ensure alignment of expectations, deliverables, and timelines.

• Essential Functions

• Communicates effectively with technical and non-technical audiences, using various methods such as presentations, reports, diagrams, and user stories.

• Applies problem-solving skills and analytical thinking to troubleshoot issues, resolves conflicts, and proposes solutions.

• Measures and monitors the performance, quality, and value of the IT services and solutions, using metrics and key performance indicators (KPIs).

• Assesses the business impact of IT risks and issues and escalates them as needed to ensure timely resolution and minimal disruption.

• Demonstrates strong business & budgeting skills, and financial acumen with the ability to analyze and communicate trends.

• Understands and complies with the contractual obligations and service level agreements (SLAs) of the service providers and business partners.

• Maintains a deep understanding of and makes suggestions for continuous improvements to the application domain, including the business processes, data flows, systems architecture, and integration points.

• Implements and promotes continuous improvement practices.

• Pay rate: 48.7-58.62 USD per Hour Job type: Contract Division: eTeam Inc (US) Category: eTeam United States Reference: 26-61060