IT Associate Consultant (Linux Administration)

Daily Activities:

· Provides guidance on how his area of capability can resolve an organizational need and actively participates in all phases of the solution life cycle. Design Solutions and best practices to meet client’s objective

· Work with clients to identify business challenges and contribute to client deliverables by refining, analyzing, and structuring relevant data

· Depending on the work environment, the subject matter expert may lead or be an active participant of a work-group with the need for specialized knowledge

· Meet all agreed-upon turnaround times for deliverables, deliverable reviews, or deliverable sign-off

· Understands, articulates and implements best practices related to his area of expertise

Soft Skills:

· Good communication and conversation skills (both verbal and written)

· Fluent English (min C1) is a must-have, any other European language nice to have

· Great customer handling skills and resourcefulness, vital for dealing with unforeseen situations

· Ability to ensure high level of customer satisfaction and acceptance

· Personal dedication to providing high quality service. Ability to finish what is started is a must

· Desire to reinforce Client’s values and methodology

· Ability to integrate as a cross-functional, team player in a fast-paced environment where all information is shared

· Ability to acquire new information quickly and the willingness to do so at all times

Technical Requirements:

· SME is responsible for Incident, Change, Problem, Knowledge, Availability and Capacity Management for Linux operating system

· Manage L2/L3 production/project support activities

· This also includes the initial installation or update, patching, migration for these platforms

· Responsible for script development/ update in different scripting (Shell and Perl)

· Excellent communication and facilitation skills

Years of Experience:

· Total: 4-8 years of higher education (B.Sc. or diploma)

· Relevant: 2-3+ years of help desk/desk side, customer service, and support experience; experience with solving hardware related problems

Certification Requirements:

· MCP/MCSE/MCSA preferred

· ITIL knowledge of V2 or V3 especially on Service Desk, Incident, Problem, and Change Management preferred

Job type: Permanent Division: eTeam Workforce Limited Reference: 22-05128