IT - Metrics Analyst - Data Visualization

Primary skill set : (3- 5 years' experience in below)

• Master in data visualization tool (advanced tableau)

• Knowledge in advance excel

(pivot table calculation, macros, PowerPivot, power query, power view)

• At least 1 year experience in SQL queries with advance functions .

(e.g.: Inner/Outer Joins, Union, Intersect, Lead)

Job Description :

• The analyst is responsible to develop data visualization dashboard (Business Intelligence) with clear and compelling information.

• The analyst needs to have good background of SQL query and advance excel to blend and integrate the data in the visualization tool.

• Ensure source of data that is accurate, congruent and reliable, and ensures the information is easily available and comprehensible to users for direct consumption or integration with other systems.

• May perform analysis for wide range of data in different databases and various formats.

• The analyst works closely with customers to determine business requirement and priorities

• Supports the Service Management Manager in completing overall responsibilities of the team.

Job Responsibilities :

• Partner with stakeholders/customers across CES to gather reporting requirements, understand needs, priorities, and advise on optimal design choice

• Design and build reports and dashboards for CES across a wide array of data sets

• Design and build executive reports and dashboards for leadership

• Coordinate and manage testing of reporting

• Produce operational reports for service consumption based on agreed data sets and cadence

• Prepare technical documentation and specifications (e.g.: data definition , data source, and data flow diagram)

• Managing the information flow for the organization including the integrity and availability of data

• Adhere and enforce data standards, maintain common data dictionaries

• Champion continuous improvements to ensure services are delivered at a pacesetter's cost

• Ensure timely communication to key customers

• Ensure a safe and secure operating environment

• Comply with corporate and S&C policies and report all violations

• Be familiar with DR/BCP plans and in the event of an incident, take charge in executing plans

Nice to Have skill set :

• Problem Management - Planning and design, work within the timeline, monitor and steward closure.

• Customer Relationship Management - Maintain relationship with customers, apply user centered design.

• Agile - Basic understanding of agile methodology (e.g.: MVP, scrum and Kanban)

Soft skill set :

• Interpersonal Skills

• Communication Skills

• Presentation Skills Job type: Contract Experience level: 1 Year Division: eTeam Malaysia Reference: 19-00491