Source description
About the role
Deliverables • Analysis and troubleshooting of client tickets • Analysis of support requests from the internal colleagues • End to end management of the incidents and of the problems in according with our procedures • Coordinate the activities with the L2 or SDM during MI’s • HPSM request or tasks to be executed to support the business or to solve issues • Support during DRC or during post cutover phases • Phone support to clients and internally (call manager) Professional services request form Page 2 of 2 v 002 – 10 March 2022 Required knowledge in specific software or tools • Avaloq core banking platform is a preferred option • HPSM ticketing tool • Jira Required education or certificates • ITIL Foundation • Banking know-how or certification is a preferred option Required technical skills * MS Office Suite Required soft skills * Problem solving attitude Good organizational skills Proven strong communication skills Fluent in all 4 languages is a must Proactive approach Team working spirit Job type: Contract Division: eTeam Workforce Limited Reference: 23-01225
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