IT Specialist (L2 Support) with Dutch

Daily Activities:

· Manage user accounts across applications running on various platforms (e.g. Windows, Active Directory, Exchange)

· Create and administer LAN accounts, Global Groups, email accounts for new users

· Create and administer various shared resources (e.g. distribution lists, directories, shared email accounts, shared calendars and conference rooms)

· Standardize network resources as per client requirements and grant permissions on them

· Set up servers as per the client standards and grant permissions on them

· Ensure that customers have the appropriate access to the tools necessary to support their business in an efficient way

· Perform a role of a System Administrator for the User Account Maintenance and Incident Management Systems including general housekeeping

· Perform development and maintenance of Knowledge Base for the User Account Maintenance Procedures

Soft Skills:

· Good communication and conversation skills (both verbal and written)

· Fluent Dutch (min C1) is a must-have, any other European language nice to have

· Great customer handling skills and resourcefulness, vital for dealing with unforeseen situations

· Ability to ensure high level of customer satisfaction and acceptance

· Personal dedication to providing high quality service. Ability to finish what is started is a must

· Desire to reinforce ’s values and methodology

· Ability to integrate as a cross-functional, team player in a fast-paced environment where all information is shared

· Ability to acquire new information quickly and the willingness to do so at all times

Technical Requirements:

· Working knowledge of applications running across multiple platforms (e.g. Windows, Exchange)

· Understanding of ITIL processes

· Experience in UNIX/Mac environment

· Working knowledge of ticketing system for incident management

· Ability to define processes and implement them as per need

· Ability to conduct Root Cause Analysis

· Ability to successfully provide hardware/software/network problem diagnosis/resolution via telephone

· Familiarity with the process of creating user accounts for Active Directory, Exchange mailboxes, distribution lists

· Knowledge of VPN and remote dial-in users

· Knowledge of Active Directory, Exchange 2003/2007, Windows operating systems (servers: Windows 2000, Windows 2003, Windows 2008; clients: Windows7, Windows Vista, Windows XP, Windows 2000), Mac OS, OS X

· Knowledge of ITSM ticketing tools (e.g. Remedy, Client Service Center, client Service Center, SNOW)

Years of Experience:

· Total: 3-4 years of higher education (B.Sc. or diploma)

· Relevant: 2-3+ years of help desk/desk side, customer service, and support experience; experience with solving hardware related problems

Certification Requirements:

· MCP/MCSE/MCSA preferred

· ITIL knowledge of V2 or V3 especially on Service Desk, Incident, Problem, and Change Management preferred

We offer:

· Life insurance

· Private healthcare

· MultiSport Card

· Clear career path in a growing multinational organization Job type: Permanent Division: Darwin Rhodes Reference: 22-04633