ITIL Cross Functional Service Management

JD Attached

Primary Skill : ITIL Cross Functional Service Management

L1 Panel Sarumathi Pichandi

EXP : 5-8 years

Job Location : Bengaluru

As a cross functions lead, you should act as a Single point of contact for the execution of ITIL Processes like incident management, problem management, change management, major incident management, release management and service transition etc.

Prior working experience of handling foresaid processes preferred.

Capable to connect, update and manage discussions with the Customer for all in-scope infrastructure(Network, Compute, ServiceDesk etc) and Application maintenance (ERP, BI, Perforce applications)

Capable to drive and collaborate with multiple stakeholders on day to day operations to bring in coordination across the technical towers

Lead the ITIL Process resources to achieve the Process KPIs and Service level targets.

Act as a crisis manager during the occurrence of critical incidents, guide Pro-active problem management, address critical issues to avoid change failures, ensure up-to-date maintenance of product catalogue.

Ensuring the Process adherence, meeting the Quality norms of Wipro and the Customer.

Driving the internal audits, define and drive service improvement programs based on the external audit findings

Report the Customer on all Process areas as per the Contractual agreements.

ITIL4 certification preferred.

Pay rate: 130000-150000 Indian Rupee per Hour Job type: Contract Experience level: 5 Years Division: eTeam India Domestic Reference: 22-12055