Junior Support Specialist

Job Description: IT Support Analyst

Responsibilities

• • Provide first-line technical support to end-users via phone, email, or in-person, troubleshooting hardware, software, and network issues to ensure minimal downtime.

• • Manage vendor relationships by coordinating with external suppliers for procurement, repairs, and service level agreements (SLAs), including evaluating vendor performance and negotiating basic terms.

• • Document support incidents, resolutions, and user queries in the IT ticketing system to maintain accurate records and facilitate knowledge sharing.

• • Participate in on-call standby rotations for after-hours support emergencies, responding to critical issues within defined response times (no shift or roster work required).

• • Collaborate with other IT team members to escalate complex issues and contribute to process improvements.

Qualifications/Requirements

• • Higher Diploma in Information Technology, Computer Science, or a related discipline.

• • Good understanding of application support, including troubleshooting and maintenance of business applications.

• • Proven ability to learn quickly and adapt to new technologies and processes.

• • Strong problem-solving skills and ability to work under pressure during standby support periods.

• • Excellent communication skills in Cantonese; proficiency in English is an advantage for user interactions.

• • Ability to work independently and as part of a team in a fast-paced environment. Job type: Contract Division: eTeam Workforce Limited- HK Reference: 26-00470