Junior Technical Architect

The Junior Technical Architect plays a role in building a solution for existing and new business, understanding the client’s requirements to craft winning and deliverable solutions that are commercially acceptable to the client. The junior Technical Architect identifies requirements, shapes the solution, including the technical designs, determines costs and potentially uncovers incremental client needs to satisfy business requirements. The junior Technical Architect works in close collaboration with other senior Technical Architects and team members of the pursuit team (sales, bid management, commercial, transition management and service delivery).

In today’s digital age, the overall Managed Print Solution often goes beyond print to include other services such as print management, scan management, and security. The junior Technical Architect must understand all of these potential components and also possess a good knowledge of the overall Services Delivery model from Strategy to Design to Transition to Operation. The Technical Architect is responsible for the complete technical solution design including all of the services, software, hardware and costs.

Role Focus

· Act as a service design authority. Crafting winning, deliverable solutions aligned to an agreed win strategy and supporting transition to live services. Taking part in qualification gate and business approval meetings ensuring adherence to solution design governance.

· The role holder is responsible for comprehensive, end-to-end services and solution design and accurate costing for Managed Print Services (MPS) proposals for SMB size opportunities.

· This role plays a key function in the pursuit of new business, analysing the client’s business requirements to craft compelling, winning solutions that are commercially acceptable to the client.

· Responsible for consideration of all operating elements of an MPS solution, which includes people/process and technology to meet client requirements. While orchestrating maximum win rate through alignment to the agreed win strategy and true solution differentiation.

· Acts as a Managed Print Services and technical Subject-Matter-Expert (SME) and Trusted Advisor.

· The junior Technical Architect works with deal pursuit team members to develop a value proposition and business case for the service and supports articulating this in a compelling manner to the client.

· Main Responsibilities

o Support the pre-sales phase of deal pursuit.

o Assist with the preparation and delivery of MPS contract proposals, bids, and tenders.

o Including management of solution-associated risk and provision of SOW and contracting SME input.

· Interprets and identifies internal or external business requirements and recommends best-fit future solution designs to meet a client’s requirements and business needs.

· Ensure the solution architecture of the component parts (services and technology catalogue) deliver a highly competitive, compelling and attractive proposition to the client from the perspective of differentiated price and value, functional deliverables, and compliance.

· Serve as the technical design authority obtaining subject matter expertise from appropriate groups where requirements demand.

· Acts as a technical Subject-Matter-Expert defining, documenting and costing the high-level technical design components, services, data flows and security elements

· Ensure design is appropriately represented in all elements of contractual agreements; (solution design documents/diagrams, business case, Statement of Work, Master Agreements, CPAs, etc.)

· Ensure maximum adoption of the Corporation’s portfolio ensuring delivery excellence at appropriate margin and avoidance of ‘custom /non-standard’ products and services wherever possible.

Required

· Bachelor's Degree in Computer Science, MIS, Engineering or other Technical discipline

· Experience an asset, but should have good technical knowledge about IT services and products, cloud computing or IT consulting

· Excellent skills with Microsoft Office (Word, Excel, Outlook, PowerPoint, Visio & MS Project)

· Excellent communication skills with an ability to articulate technology and strategy to high-level executives

· Demonstrated analytical and problem-solving skills

· Strong interpersonal and teamwork skills. And the ability to work effectively with remote teams.

· Demonstrates creativity and innovation in their work to benefit their clients/end users.

· Proficient in the English language

Prefered:

· Relevant professional qualifications (e.g., ITIL, TOGAF,)

· Print Management supplier specific qualifications (e.g. architecture / Analyst / Implementation and Management related)

· Relevant Microsoft / Technology-based Certification (Security+, Network+)

· Preferred proficiency in the second language (French, Spanish, German, Nordics, etc.)

Schedule: Full-time, Exempt Classification: IT Professional Travel: no need Hybrid working from home and from the office

Job type: Permanent Division: eTeam Workforce Limited Reference: 22-07012