Source description
About the role
• Analysing incoming tickets including Service requests, NSSR, Incidents and Defects
• Provide L3 with all required information for incidents eg. Prepare step to reproduce for L3
• Analysing small NSSR regarding implementation effort
• Provide workaround for the end user
• Analyse of Logs
Deliverables
Analysis of Incidents & NSSRs (RfE)
Required knowledge in specific software or tools
JIRA
Required education or certificates
ACCP Certificate Banking know-how Credits know-how
Required technical skills
SQL
P/L SQL
Required soft skills *
Team work Independent work
German speaking (level C1)
Required project experience
Credit know-how
Job type: Contract Division: eTeam Workforce Limited Reference: 23-00691
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