Source description
About the role
Skillset
Minimum 5 yrs hands on experience as deskside/Onsite support/local IT engineer
Basic understanding of Audio/Video equipment and conference room setup
Experience in Providing Hands & feet Support for Network and Datacenter Equipment's/Devices
Strong Microsoft Operating System installation(Win 7 & Win10) and troubleshooting skills
Strong experience in troubleshooting MS office (Outlook, Word, Excel, PowerPoint etc.)
Strong desktop support knowledge including hardware, software, and networking concepts
Strong skills in Desktops, Workstations, Notebooks and Printers and Handhelds
User account creation for Active Directory, Exchange Mailboxes, Distribution lists
Remote desktop connectivity applications like SMS, Bomgar, WebEx, Live Meeting, and Windows Native tools tool. Escalations
Troubleshoot and assist end users with mobile device setup, activations and performance issues.
Strong Customer service skills
Hand on Experience on ITSM tools like Service Now
Mandatory Certification
• A+ Certified or Equivalent Certified or Knowledge of Network Operations
Soft Skills
Excellent communication and conversation skills (Verbal and Written) in German
Good documentation skills
Good working knowledge of MS OFFICE (Including MS Project and Visio)
Should have a great customer handling skills
Able to handle unforeseen situations
High level of acceptance
Job type: Contract Experience level: 6 Years Division: eTeam Workforce Limited - Germany Reference: 20-00692
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